Pencil Scarves Terms, Conditions and Informations

Last updated: 21 May 2019

Welcome to pencilscarves.com website (“pencilscarves.com”). We at Pencil Scarves provide website features to you subject to the following conditions. If you visit or shop at pencilscarves.com, you accept these conditions. Please read them carefully. Our term and conditions cannot be applied if the order is made via other channel.

General

1- Ready stock product will be shipped out within 1-2 days the order has been made and the payment has been accepted by us unless specified differently on the product description/note.
2- We also offer pre-order product and the delivery is stated on the product description/note
3- We will update you once the order has been received, payment has been made and item has been delivered through email ONLY. We will only update you via other channel if you are requesting the update using the same channel. Example, if you would like to know whether your item has been shipped or not via whatsapp, then contact us via whatsapp and we will reply also by whatsapp [at] 011-56711951.
4- Other than purchasing directly from Pencil Scarves website www.pencilscarves.com, Pencil Scarves also have registered agents/dropshipper which represents Pencil Scarves to do selling/marketing as well as customer service to assist you and to provide the best shopping experience at PencilBie. Please check the agent’s name, phone number and shop from the list Here

Delivery

We ship to the entire world. Shipping price will automatically stated in your cart based on delivery location and item weight. If you find that the country you would like to ship to is not available, please contact us via email or whatsapp. We will give you shipping options and rate. We will be using Poslaju, DHL Express or/and Skynet depending on location and courier availability.

East & West Malaysia – Poslaju delivery will take 2 -3 days to arrive.

International – Pos Laju EMS and SF Express will take 3 to 10 days to arrive
The estimated delivery time applies to major cities only. Delivery to areas outside of major cities may incur additional days

Item delivered is subjected to customs inspection and clearance. Items subjected to customs inspection and/or clearance may incur additional 48 -72 hours. Please keep your tracking number and contact your country general post office to request for your shipment status
Secure Payment

We accept payment via BillPlz automatic online banking, manual transfer to our Maybank and CIMB account, Paypal and Credit Card (Visa and Master Card). We provide secure payment on Credit Card payment as we are using the secured, trusted and professional payment gateway PayPal and BillPlz. Your credit card information will not be released to us as you are dealing directly with PayPal and BillPlz.

Payment via BillPlz and paypal will be accepted instantly and you will receive a confirmation order via email. Payment via manual bank transfer has to be made and proof of payment has to be uploaded HERE with the order reference number in 24 hours. Late payment will lead to order cancellation. After proof of payment has been emailed, it will take up to 72 hours for our team to accept your payment and reply your email.

Privacy

PencilBie knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. All the information given to us will only be used for this website.

Communicate and Place Order with PencilBie

PencilBie provide multiple channel of communication and order placing in order to give the best online shopping experience to our customers. We are communicating via below channels:

1- Email (pencilscarves.com.com) – enquiries, complaint and place order
2- SMS & Whatsapp (011-56711951) – enquiries, complaint and place order
3- Website shopping cart – Place order and order message
4- Facebook Message – enquiries, complaint and place order
5- Facebook comment – enquiries
6- Instagram – enquiries
7- Website comment – enquiries

Copywright

All content included on this site, such as text, graphics, logos, button icons, images, audio and video clips, digital downloads, data compilations, and software, is the property of PencilBie.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. PencilBie reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Product Descriptions

PencilBie attempts to be as accurate as possible. However, PencilBie does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.